eRA Service Desk Specialist/Trainer
Office of Extramural Research (OER), NIH
Justin McPherson serves as a Service Desk Customer Support Analyst for the National Institutes of Health (NIH) Electronic Research Administration (eRA) Division of Customer Support Services (DCSS) within the NIH’s Office of Extramural Research (OER). He joined eRA in February of 2016. As a Customer Support Analyst, he assists applicants and their respective institutions and organizations with registering and navigating the NIH grants process in an effort to support NIH’s mission, which is to seek fundamental knowledge about the nature and behavior of living systems and the application of that knowledge to enhance health, lengthen life, and reduce illness and disability. In just a short time, Justin’s development of his skills and knowledge of eRA’s systems allows him to train new hires as well as less experienced analyst.
When Justin is not hard at work, he spends his time mentoring and enhancing his vocal talents. Justin received his Bachelor’s degree in Music from Morgan State University.