Scarlett is currently the Lead Customer Relationship Manager for the eRA External Services Team. This team includes the eRA effort in Commons as well as eSubmission and Business to Business systems. Prior to this position Scarlett managed the eRA Helpdesk during the electronic submission effort timeframe, where trouble calls and emails are received from both internal and external users of eRA systems. She has been with the eRA program for 8 years. Ms. Gibb has been employed with the Federal government in a variety of positions for the past twenty five years. Prior to working on the eRA project she worked at the Center for Scientific Review where she started her career as a grants technical assistant, then moved into the information technology field. She has studied at Montgomery College, UDC and Trinity College in Washington, DC, where she received her bachelor’s degree in business management.